Shipping & Returns
We offer free shipping in Singapore for orders over $100. For orders under $100 there is a flat rate shipping fee of $8.
In the event we need to arrange a redelivery this will incur a cost of up to $20 payable by cash on redelivery.
Please allow 1-4 business days for deliveries within Singapore.
International shipping costs are calculated based on weight and location with our preferred international courier. These costs are calculated at Checkout.
International orders may be subject to import taxes and customs duties, these fees are the responsibility of the customer. Please refer to your country's applicable duty and tax regulations. Please allow up to 7 business days for international shipping.
If you have any other questions, please email us at firstname.lastname@example.org
We are happy to offer an exchange on any of our items but please note there are restrictions on returns for certain vitamins and supplements. Please contact us to discuss your return and we will assess this on a case by case basis. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
We do not offer refunds however we are happy to offer you an exchange if your item is defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Balanced Living Asia Pte Ltd., 779 Bukit Timah Rd, Singapore 269758, Singapore.
To return your product, you should mail your product to: Balanced Living Asia Pte Ltd., 779 Bukit Timah Rd, Singapore 269758, Singapore
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.