frequent questions

Hours of Operation

What are your hours of operation?
We are open for business Monday through Friday, 9:00am – 5:00pm, excluding weekends and holidays.
 

Ordering

Do I need to register to shop on your site?
Yes. If you want to buy products or attend an event, you are required to enter your Shipping Address and Billing Address. By doing so, it also makes it very convenient the next time you shop on our site. Every time you return to our site, you will just have to enter your email address and password. This will enable you to quickly search for products, shop and check your order history. This information is only used for us to process your items. We do not sell your private information. Our Newsletter will be sent to you via email and on some occasions we will send you a promotion card in the mail. You may 'unsubscribe' from our Newsletter at anytime.

Can I change my order once it has been submitted?
You may call us and as long as your order has NOT BEEN SHIPPED, we will be happy to modify it.

What if I can't find the product that I am looking for or you don’t carry the product that I am looking for?
If you are having difficulty navigating the site, please call and we will be glad to assist you either by locating it on the site for you or by taking a phone order. If you wish to have us include a product on our site, please refer to the bottom of the Contact Us page with your contact information and inquiry and we will try to accommodate you.

Are all of the products on your site in stock?
Every item that we offer is considered a stock item. Since we carry over 1,000 items, and often get orders for large quantities of a single item, we do occasionally run out of stock on a particular item. In most cases it takes us 1 to 10 days to replenish our stock. In rare cases when our distributors are not able to supply us immediately, we will inform you by e-mail and suggest a different size if that is available or get approval from you to wait and ship when it arrives back in stock.

Why do you I have to check the disclaimer box at check out?
As our policy, we ask that all customers read and agree to the disclaimer statement listed at the bottom of the page before proceeding to check-out. You must read the document carefully and make sure that you understand and agree to the information in the agreement. We do our best to ensure that all information is true and correct and enables you to make the best decision for your own health. However, the products listed on our website are not intended to diagnose, treat, cure or prevent any illness or disease. It is offered as information only, for use in the maintenance and promotion of good health in cooperation with a licensed medical practitioner. For more detailed information , please refer to the Privacy Policy / Disclaimer page for more details. We will not allow check out until the box is checked that states you understand and agree to the disclaimer.
 

Payment Information

Which methods of payment do you accept?
We accept the following method of payment:

For Local Singapore Orders:

• Visa
• Mastercard
• Checks
• Bank Transfer
• Cash

For International Orders:

• Visa
• Mastercard
• Money Orders
• International Bank Transfers

Off-Line Payments

Do you offer off-line payments?
Yes. Though our site is secure, some people do not feel comfortable ordering through the internet. To order off-line, you will shop on our site, select your products and proceed to check-out. At check-out you will then fill out the Shipping and Billing information required. When you get to the payment method you have the option to choose to make payment off-line. Click the View Off-Line Payment Form. You will then be brought to the Off-Line Order Request Form. Please check that your information is correct and proceed to the bottom of the page to fill out the necessary information pertaining to your payment method. You may use: Check, Cash and Bank Transfer. You will then print the page and then click ‘Email the Order Information’ at the bottom of the page.

Please Note: Shipments will be shipped after payment is received.
 

Bank Transfers

Can I make a bank transfer to order products?
Yes. Once you decide on the items you want to order, please give our office a call at +65 6762-8029, so that we may give you the necessary account details so that we may process your order.

Please Note: Your items will not be shipped until the funds have cleared.
 

Shipping and Pick-Up Options

What are your shipping and pick-up options within Singapore?
Within Singapore we offer (2) courier options using Speedpost Islandwide Service:

• Next Business Day Service, delivered by 7pm, $8.00
• Same Day Service, orders place by 3pm, delivered by 6:30pm, $12.00
• Any orders received after 5pm, will be processed and shipped the next day
• Orders over $200 enjoy free shipping service within Singapore

Can I have my package shipped to an address that is different from my billing address?
Yes. At check-out you can provide a different address other than your home address or billing address. For convenience, many of our customers like to have their items sent to their office. We will ship your package to that address and keep your billing address the same as you have indicated.

Do orders get processed and shipped on the weekends?
Orders received on Friday will be prepared for Saturday delivery (if you chose 1 day service). However, any orders received after 3pm on Friday will not be shipped until Monday. If Monday falls on a holiday, your package will then be shipped on Tuesday. Any orders received on a holiday will be processed and shipped the next business day.

How does your pick-up service work?
We offer special days and times that you may pick up your order. Please understand that this is a special service to make it more convenient for you and cost effective. You must arrive during the pick-up times only or call for a special arrangement. You may only pick-up your items between the established times. If you are late or cannot pick up your item, you will have to rearrange another time for pick-up. M-F 10:00 – 2:30 daily or by special arrangement.

Do you offer international shipping?
Yes. Our international shipping rates are automatically calculated using a choice of World Wide Air Parcel (Singpost) or Fed-Ex which is estimated to take 3-10 days depending on your location. If you need your package earlier or would like to use a different shipper, please contact us directly at +65 6762-8029. If you would like to receive your items within 1-2 days, you can choose our Fed-Ex option.

What are the customs regulations?
A variety of customs fees, taxes, and duties may be charged on orders sent to your country, which are out of our control. Customer agrees that they are responsible for any charges incurred to obtain possession of package. Customer is advised to determine any and all fees and taxes that may be imposed to import products offered at www.balancedlivingasia.com, and agrees to be fully responsible for such fees and taxes. Also, you must investigate whether your country will allow the goods to be imported before you continue with this order. It is your responsibility to determine if your product choices will be accepted by customs. We mark our package contents with the description ‘health supplements’, and if these are not accepted into your country we will not be able to give refunds on any items that are not accepted.

Returns

Under what circumstances can I return a package?
Due to the types of products we carry, under no circumstances do we return any products.
 

Wholesale / Practitioner Pricing

Do you have wholesale or practitioner Prices?
We do offer different pricing breaks for both local and international retailers and practitioners. We will ask for certain verification and minimum order sizes. Please contact us to set up an account at +65 6762-8029.
 

Gift Certificates

Do you offer gift certificates?
Yes. We offer Gift Certificates. They make great gifts for friends and family!
You may order gift certificates on our site through our shopping cart in denominations of $50, $100, $150, or $200. Once payment has been confirmed, you will receive an email with a # code that you can then email to your recipient. The recipient can use the certificate to buy any of our offered products and even use it towards events. The certificate will be redeemed at check-out by entering the # code into the Promo Code field. Keep an eye out for additional promotions that we will be offering in our Newsletter and at events.

Note: Please call us directly to order a Personal Consultation Gift Certificate. Personal Consultation Gift Certificates will be redeemed upon completion of the Consultation. Gift Certificates are good for (1) year from the purchase date.
 

Personal Consultations

Do you offer personal consultations?
Your health is important to us. If you want to discuss your health concerns, diet or detox plan with Dana Heather, Homeopath / Naturopath, Dragonfly Holistic Healing, click on the link below to make an appointment.

Make An Appointment with Dragonfly Holistic Healing

On the Home Page, click on Personal Consultation to read about Dragonfly Holistic Healing, Consultation Services Fees, and download Questionnaires and Directions. Please note that this site is provided for informational purposes only. It is not intended as a substitute for informed medical advice. The user of this site should not use this information to diagnose or treat a health problem or disease without consulting with a qualified health care provider.
 

Events

Do you offer events?
Yes. We will be offering our exciting and educational events regularly for the whole family. We would also like to plan future events based on what you would like to hear or learn about. Please check our Events page regularly for the latest schedule. Once you decide on an event you would like to attend, just click ‘Register' to proceed to check-out to sign up and pay for the event. Please note: that sometimes our venues will not be confirmed until a later date. We will send you an email update several weeks prior to the event, as well as a reminder email a few days prior to the event, to inform you of all the necessary details and directions. Please be advised that when you register for an event, that you will automatically be added to our Newsletter and you may ‘unsubscribe’ at any time. Note: Due to the time and cost of coordinating of an event, once you have registered and paid for an event, there will be no refunds.
 

Newsletter

Do you have a newsletter and how often is it sent out?
We have a Newsletter, Living in Balance, that you will receive via email every (6) weeks. You will only receive the Newsletter if you sign up to receive it. You may ‘unsubscribe’ at any time. Just refer to our Newsletter page and follow the directions to ‘unsubscribe’.